FAQs
This FAQ covers some of the most common questions our customers ask before and after placing an order for a dress.
If you have any other inquiries, please feel free to contact us anytime at service@ryanth.com
Orders & Shipping
Q1: When can I expect my order to arrive?
Total Delivery Time = Processing Time + Shipping Time
-
Processing Time: 7–14 business days for all standard products
-
Shipping Time: Depends on the method selected
-
Standard Shipping: 7–12 business days — $16.99
-
Expedited Shipping: 3–6 business days — $29.99
-
For more information, please refer to our Shipping Policy.
Q2: How do I track my order?
To check the status of your order—including dispatch, location, and estimated delivery—please log in to your account and click My Orders.
If you’re unable to find any tracking updates, feel free to contact us at service@ryanth.com.
Q3: I placed my order but didn’t receive a confirmation email.
Don’t worry—your order may still be successful. Please try the following:
-
Check your spam/junk folder
-
If you used Facebook or Gmail login, check the email linked to that account
-
Visit My Orders to see your order history
-
Check your bank account for a transaction from Furlla
If you still cannot locate your order, contact us with:
-
Full name
-
Email
-
Phone number
-
Shipping address
We will help you locate it.
Q4: Why is the processing time so long?
Our products are made to order.
This means:
-
Crafting your dress typically takes 7–15 business days
-
Shipping takes 5–12 business days, depending on the method
Once your dress is ready, we’ll ship it immediately and send you a confirmation email with your tracking number. If it’s past the estimated shipping date and you have not received an update, please contact us.
Q5: Can I change or cancel my order?
To modify or cancel your order, please email us at service@ryanth.com within 24 hours of purchase.
We will reply within 48 hours.
Once your order has shipped, changes or cancellations are no longer possible.
Q6: How can I change my delivery address?
Please contact customer service as soon as possible.
If the order has already shipped, the address cannot be changed.
Q7: Why isn’t my tracking information updating?
Tracking may take:
-
2–4 days to activate
-
Longer during holidays or peak periods
If tracking appears frozen, your package is likely on the way to your country and will update once scanned by your local carrier.
Still worried? Email us anytime at service@ryanth.com.
Products
Q1: Will the color of my item match exactly what I see online?
We do our best to display colors accurately. However, variations may occur due to:
-
Camera lighting
-
Fabric texture
-
Monitor or screen differences
The actual dress color may vary slightly from what you see online.
Q2: How should I choose my size?
Our size chart may differ from standard clothing sizes.
Please use our Size Chart to select the most accurate fit.
Q3: Do you have any measuring tips?
Absolutely!
Use these guidelines for best accuracy:
-
Bust: Measure around the fullest part (not your bra size)
-
Waist: Measure at your natural waist—narrowest point
-
Hips: Measure around the fullest part of your hips
-
Length:
-
Dresses/tops: from shoulder to hem
-
Strapless: from neckline to hem
-
Skirts/pants: from waist to hem
-
Q4: Do you have a physical store?
We currently operate exclusively online.
To address concerns about fit, we offer custom sizing for most adult dresses. You may submit your measurements, and we will tailor the dress accordingly.
Each dress is made to order with care and precision, ensuring a personalized fit and beautiful finish.
Payment
Q1: What payment methods do you accept?
We accept:
-
PayPal
-
Visa
-
Mastercard
-
American Express
-
Discover
Q2: Is my online payment secure?
Yes.
We use industry-standard SSL encryption to protect your information.
Sensitive payment data is never stored on our servers.
Q3: Is your website legitimate?
Yes, we are a fully legitimate and secure online business.
Your money is safely protected by your bank or PayPal.
If your order has issues—such as not received, not as described, or quality defects—you may file a claim within 180 days, ensuring zero purchase risk.
Q4: Why haven’t I received my order after paying?
Several factors may delay progress updates.
If you haven’t received any notifications or cannot find your order details, please contact our customer service team—we’re here to help.